Customer Service

Contact us:

Monday – Friday: 09:00 – 15:00
E-mail: [email protected]
Phone: +47 909 62 700

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Frequently asked questions:

Find answers to our frequently asked questions below. If there’s still something you’re wondering about, or you need our support, please don’t hesitate to get in touch with our team!

Are your tours and activities guided?

Most packages are not guided, while some products can have a guide. Please check the product or package description for detailed information about guiding, including language.

What are the different age groups and prices for them?

The definition of age groups differs from product to product and so does the minimum age for activities. Please refer to product or package descriptions for details. When booking a ticket, in case there are different prices for different age groups, you will be able to see them when you choose the participants in the booking process.

Do I have to book in advance?

We recommend booking the trip as soon as you have decided on the travel date, as some of the products or packages might be sold out, especially during high season.

Are your tours and activities wheelchair-friendly?

It depends on the product or package that you choose. Please check the individual product or package descriptions for details.

Can I travel with my dog?

It depends on the product or package that you choose. Please check the individual product or package descriptions for details.

Can I cancel my trip?

It is possible to cancel your trip. Terms and conditions for cancellation can be found here.

We do not offer cancellation protection and recommend buying private travel insurance covering potential cancellations.

How can I change or cancel my trip?

Please contact us by e-mail at [email protected].